Frequently asked questions
Shipping
When will my order be shipped?
When will my order be shipped?
Deliveries are processed within 2–3 business days. Delivery time is 7–10 days for concentrators and 10–20 days for spare parts.
Where are the products shipped from?
Where are the products shipped from?
From our local warehouse in Mexico.
Why hasn't the status of my delivery been updated?
Why hasn't the status of my delivery been updated?
If you do not receive any updates for more than 30 days, please contact us via email: support@varoninc.se
Orders
Can I cancel my order?
Can I cancel my order?
Yes, before delivery. If it has already been shipped, you can return it for a refund.
What happens if I want to talk to someone?
What happens if I want to talk to someone?
We also want to talk to you! Contact us if you have any questions, concerns or comments. We will get back to you within 48 hours. Please note, however, that inquiries submitted on Fridays will be answered the following Monday, or possibly earlier.
Returns and refunds
How long do I have to return an item?
How long do I have to return an item?
- You have 30 days from receipt of the product to return it.
- Conditions: The item must be in its original condition, unused and in its original packaging.
- Process: To request a return, please contact us within the specified time frame.
How long will it take before I receive my refund?
How long will it take before I receive my refund?
Refunds are processed within 7 days after we have received the item(s).
Warranty service
Do the VARON hubs have any warranty?
Do the VARON hubs have any warranty?
Yes, we offer a 1 year warranty. For more information, please see our warranty policy.
About the products
What should you consider when using the oxygen concentrator?
What should you consider when using the oxygen concentrator?
- Do not use the oxygen generator near an open flame or while smoking.
- Pay attention to the oxygen concentration and check your equipment regularly to ensure that no alarms are triggered and that you are receiving enough oxygen. Too low an oxygen concentration will affect breathing and the life of the device.
- If you use an oxygen concentrator due to chronic health problems, continuously monitor changes in your blood oxygen levels.
What is the difference between continuous flow and pulse flow?
What is the difference between continuous flow and pulse flow?
Pulse Flow: Automatically detects your breathing and releases oxygen when you inhale and stops when you exhale.
Continuous flow: Releases oxygen constantly, whether you inhale or exhale.
Pulse flow mode is primarily used in portable devices to extend usage time.
Is the oxygen concentrator noisy?
Is the oxygen concentrator noisy?
- Typically, the noise is between 30 and 60 decibels (dBA), which is equivalent to a low-pitched conversation.
- The VARON VP-01 model emits less than 58 dB, while the VARON VL-02 is below 45 dB.
Under what circumstances is the alarm activated?
Under what circumstances is the alarm activated?
When the oxygen concentrator is not working properly, the alarm is activated and an error code is displayed:
- F0001 : Low battery alarm.
- F0002 : No breathing detected.
- F0011 : High temperature alarm.
- F0012 : Abnormal oxygen sensor alarm.
Do I need a prescription to buy a portable oxygen concentrator?
Do I need a prescription to buy a portable oxygen concentrator?
No, a prescription is not needed.
Can you travel by plane with a portable concentrator?
Can you travel by plane with a portable concentrator?
Our products are not approved by the FAA, we recommend that they are only used during excursions.
How does an oxygen concentrator work?
How does an oxygen concentrator work?
Separates oxygen from the air so you can breathe it in as needed. It can be powered by alternating current (AC) or direct current (DC) and has a rechargeable battery.
Are the batteries in the portable hub rechargeable?
Are the batteries in the portable hub rechargeable?
Yes, they can be charged with an AC cable, in the car with a DC cable or with an external charger depending on the model. The average charging time is 4 to 5 hours.
What is the atomization function?
What is the atomization function?
It helps to effectively absorb small particles in the respiratory system with fewer side effects.
Is the VARON oxygen concentrator compatible with vehicle charging?
Is the VARON oxygen concentrator compatible with vehicle charging?
Yes, it supports a power source of 100-240V (AC) and 12-16.8V (DC), so it can be used anywhere in the world and charged in the car.
How long can the machine be in operation?
How long can the machine be in operation?
- Household models can be running 24/7, even while you sleep.
- The portable devices have overheating protection and turn off every four hours.
Should I add water?
Should I add water?
It depends on the model; some models allow you to add water as needed.
How do I change the battery?
How do I change the battery?
The VP-2 model has replaceable batteries to extend operating time.
What is the difference between portable and stationary oxygen concentrators?
What is the difference between portable and stationary oxygen concentrators?
- Portable: Small, lightweight and battery-powered, perfect for travel.
- Household models: Larger, with higher oxygen flow, recommended for long-term use in the home.
How is an oxygen concentrator maintained?
How is an oxygen concentrator maintained?
- Clean the outside regularly.
- Wash the nasal nozzle at least once a week.
- Clean the air filter once a month.